Shipping policy
Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping
Our orders are shipped from either our UK, US or UAE warehouse, depending on your delivery address.
Shipping options, costs and estimated delivery times are shown at checkout.
All subscription orders include FREE UK, US & UAE standard shipping.
Please note that delivery timeframes are estimates and may occasionally be affected by courier delays or other unforeseen circumstances.
International Orders
We ship to selected countries worldwide.
International shipping rates are calculated at checkout based on your location.
Please note that customs duties, taxes or import fees may apply depending on your country. These charges are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you'll receive a tracking email.
Please allow up to 24 hours for your tracking information to become active.
If you have any questions about your order, please contact us at hello@ownkind.com.
Returns & Refunds
If you need to return your order, please email hello@ownkind.com and we'll be happy to help.
Unopened Products
We accept returns of unopened products within 30 days of delivery.
Products must be:
- Unopened and unused
- In their original sealed packaging
- Returned within 30 days of delivery
Once your return has been received and inspected, we'll process your refund or exchange.
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We'll arrange a replacement, refund or store credit as quickly as possible.
Change of Mind
If you've changed your mind, unopened products can be returned within 30 days.
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used products
- Products that are no longer in their original sealed packaging
- Products returned more than 30 days after delivery
Need Help?
If you have any questions, our team is here to help.
We aim to respond to all enquiries within 1 business day.
